Worldwide delivery:                                                                   FedEx Express Courier - $35 AU

(United Kingdom $55 AU Please allow 2-4 business days for delivery)

 Worldwide delivery:                                                                   Registered International Mail - $18 AU   
(Please allow 8-20 days for delivery)  

Courier:                                                                                      Courier - Australia only - $18 AU   
(Please allow 1-2 business days for delivery) 

Australia Post:                                                                           Registered post - Australia Only - $12 AU
(Please allow 1-3 business days for delivery) 

Failproof Couriers:                                                                    Insured Courier – Australia Only –  $120 AU
(Please allow 1 – 2 days for delivery) 

Shipping duties/taxes:
International Deliveries Only
This information is only relevant for deliveries made outside Australia.
United States: Special rules apply for orders delivered to the United States. Orders delivered to the United States are tax free - they are exempt from US customs duties and Australian taxes.
There should be no customs duties for products imported/delivered to the United States due to the Fair Trade Agreement (FTA) between Australia and the United States (commonly referred to as the AUSFTA) which has been effective as from the 1st of January 2005.

The FTA provides that US customs duties should not be applied on goods from Australia (including jewellery) that are sent/delivered to the US. 

All other countries:
Please note that for all international orders (orders delivered outside Australia except orders delivered to the United States), you may be subject to import duties and taxes, which are levied by the recipient country's government once the product reaches your country.

For all international orders, all additional charges for customs clearance, import/customs duties and taxes are payable by you (the customer/recipient). Such charges are not included in the delivery fee or purchase price of our products. We have no control over those charges and cannot determine what they may be. We are not authorised by international governments to charge import duties on their behalf.

Customs duties are not always applied. Each country has its own rules for determining whether customs duties will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level. 

Customs policies vary widely between countries. You should contact your local customs office for further information. When ordering from us you are also considered the importer of the ordered product and you must comply with all laws and regulations of the country in which you are receiving the goods. 

We will not be responsible for the payment of any customs duties under any circumstances. We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed. When ordering from us you agree to pay any import duties which may be imposed by your country's government. If you refuse to pay any import duties imposed and thereby prevent delivery of your order (or if you accept delivery and then attempt to return the item(s) for a refund), you will remain liable for the purchase price of the product and you will be charged the full purchase price of the order and the shipping price together with any shipping amount incurred in the return of the goods to us and any customs duty or penalty imposed by your government. 

What are the customs charges for?
The duties/taxes are amounts that your government charges to import items into your country. To ensure quick delivery to you rather than having your goods delayed in customs, any customs duties that your government impose will be paid for on your behalf by the courier delivery company. Those charges are not for shipping to you, they are for customs duties. If customs duties apply you will be sent an invoice requiring payment by the courier company with the courier company's name on it. You should not confuse the customs duty invoice with a shipping fee.

The customs duties need to be paid by you (the customer) back to that courier delivery company. If there are any customs duties applicable on your parcel the courier company will notify you by sending you a duties/taxes invoice. 

Why have I been charged a customs fee?
International customs regulations outline that any goods imported into a country may be subject to import duties that are the responsibility of recipient of the goods, in this case the customer.
We will indicate on the delivery consignment note on parcels that the 'Bill duties and taxes' are to be paid by the recipient. Any amounts imposed by your government are not for the actual cost of shipment of your goods, the shipping cost has already been paid by you when you placed your order. These are the duties/taxes that are to be paid to your government on arrival into your country. 

Why wasn’t I advised of these charges at the time of delivery?
As your delivery company process thousands of packages each night, it is operationally impossible to contact each customer to advise if import duties have been imposed - due to a restricted time window in which delivery is required.
At the actual time of delivery the person who physically delivers your parcel will not have been made aware of the duties/taxes amounts that may have been levied by your government's customs office. Any customs and excise amounts that have been imposed are paid by the delivery company on your behalf so that they are able to deliver your order promptly. Otherwise it would take weeks for your parcel to be delivered. Soon after delivery, you will be sent the invoice with the charges by the courier company if customs duties applied to your parcel. 

What if I believed that I had paid all of the charges related to shipment?
At the time of placing your order with A Want for Jewellery you will be charged the amount for shipping your order to you. However, it is not possible for us to determine if customs duties will apply and how much they may be. Only your government's customs office can do that. We are not able to charge customs duties on behalf of international governments. The amount for shipping that you have paid only relates to the transportation charges (the delivery cost for shipping the package) and not the import duties/taxes.

If you have any questions about our Shipping Policies, please contact us.

RETURNS & REFUND OPTIONS
ORIGINAL CONDITION:
Original new and unused condition means that there are no missing stones, damage to any part of the product, scratches, marks or any wear whatsoever. We do not sell used items and will not accept any item with any indication that it was used or worn or damaged. In such cases, the item will be returned to the customer and the customer will be charged for the full purchase price, any shipping (and any customs related fees) incurred in delivering the product to the customer in the first instance and for the return shipping of the product.

TEXTURE:
This guarantee does not apply to the texture applied to a product (Eg. a satin finish texture). A refund will not be given if you do not like the texture. If you would prefer a different texture to the texture you ordered, you can contact us and we can provide instructions as to how you can have the texture changed to your preferred texture (A fee may apply for having a new texture applied.

GIFTS:
This guarantee will not apply if the product is a gift and the recipient does not like the type or specifications of the product or they do not like its overall appearance. A refund will not be given for gifts in this situation. However, A Want for Jewellery, in their sole discretion, may agree to offer an exchange of a product in some circumstances. Note, an exchange of a gift product for another item is not guaranteed, and A Want for Jewellery will make their final decision on a case by case basis. Please note that we are not able to exchange custom made rings/jewellery. 

FINGER/RING SIZING
FINGER SIZES:
You can order a ring in a US finger size or a British finger size. (Note: Ring size and finger size have the same meaning)
First you should have your finger size accurately measured (as we do not refund for incorrect size).
Once you know your ring size, you should ascertain the ring size scale that you have used to measure your finger size - is it US, GB?
United States Finger Sizes: The United States ring sizes are a numerical scale. The US ring size scale includes 1/4 and 1/2 sizes (for example sizes 4.25, 6.5 and 10.75)
British Finger Sizes:  The Great Britain ring size scale which is an alphabetical scale. GB sizes are also available in half sizes eg L.5 

ACCURATELY MEASURE YOUR RING SIZE:
It is important to obtain an accurate ring size. We suggest that you visit a local jeweller to have your ring size checked before placing your order. This is the only way to accurately measure your finger size.
However, some of our rings, particularly the titanium rings, and rings with patterns that run all the way around the ring (for example wave pattern, woven, engraved and ribbed edge rings) are sometimes difficult or not possible to resize due to the patterns on the ring or the hardness of the titanium (titanium cannot be soldered).

For this reason, we request that you have your ring size checked by a local jeweller rather than using a piece of paper or string to measure the ring size. If a piece of paper is used, it does not accurately show how the ring will move over the knuckle and does not take into account different ring widths. 

If you do order the wrong finger size, you can contact us and discuss your options. The ring may be resized for a small re-size fee. 

RING SIZES & PRICES:
Please note that the ring prices displayed on this web site are calculated based on average ring sizes (except the 'design your own ring sections' and specific rings that can select your own ring options for; such as rings that allow you to choose the width of your ring; which each calculate prices based on each finger size selected).

Most rings that are ordered are in the average ring size range, though there are some finger sizes that fall outside the average finger size range. It is extremely important to get the size right.

Most of the rings displayed on our web site can be made in the full range of ring sizes, however, as the prices displayed are based on an average ring size, for large finger sizes there may be a small additional fee applicable to cover the extra metals required to make the larger sized ring.

If you order a large ring size, we will confirm with you by e-mail if any additional fee for the large ring size will apply. 

If you have any questions, please contact us.